FAQ - Croatia bus d.d.

Why do I have to enter an Id number when I buy the ticket? 

Your id number is required in case the bus driver or a bus inspector requires proof of your identity as the holder of the ticket. NOTE: The bus driver or bus inspector is entitled to refuse the right of travel if you can not provide Identification as specified on the ticket. 

Why do I have to enter my E-mail Address? 

In the event that a bus departure is cancelled, we need your e-mail address to be able to inform you about the cancellation and alternative travel options. Any concerns? Please read our Privacy policy. 

Do I always have to print my ticket?

Yes, except if you buy an E-ticket, in that case you can show your ticket on your Smartphone.

Why can I not buy a ticket for some routes?

On some co-operated routes, we currently have some restrictions in relation to the online sale, which is why you can not buy these routes online.

Is it safe to buy a ticket on croatiabus.getbybus.com?

Safety of the buying process is something we take very seriously; the merchants we work with for processing payment are experienced and known for their high security standards.

Can I re-book my ticket?

Passengers have the right to change dates on their tickets (if the schedule contains the existing line) if there is enough space on the bus for the chosen date and if they previously make contact (via email or contact form) at least 24 hours before a departure in the national bus transport and at least 48 hours before a departure in the international bus transport. In cases of domestic transport it is possible to change also the time of departure while in the international transport it is possible to change only the travel date; to rebook you ticket please read our re booking policy and Instructions here.

Can I cancel my bus ticket before travel?

Yes, you can cancel your ticket up to 12 hours before the departure time stated on the purchased ticket, and receive a partial refund, details about our refund policy you can find here.

Are there any online booking fees?

We charge a booking fee of min. 5 HRK or 5% on each ticket (Max fee = 20 HRK).

Are there any other fees I have to pay?

At the larger bus stations you might have to pay a bus station fee; prices vary but it is usually around 5-10 Kuna (0.65-1.30 Euro). If you are carrying luggage for the hold, you will have to pay a fee to the bus driver. On our national routes the fee for a regular suitcase is about 10 Kuna (1.30 Euro) On international routes fee is higher.

Why are the amounts in Croatian Kuna HRK?

For selling bus tickets in Croatia, it is required by law that we sell tickets from Croatian bus companies in Kuna. If you hover over the price you will see the adequate amount displayed in other currencies.

Is it cheaper to buy tickets on croatiabus.getbybus.com?

In most cases ticket prices are the same as at the bus station; however, from time to time we have exclusive offers for our online clients.

What do I do if my bus is cancelled or rescheduled?

If your bus is cancelled, we will contact you with further instructions on the E-mail you provided when you created an account on croatiabus.getbybus.com, so please make sure that you enter a correct E-mail address. 

Can I reserve a seat at the bus?

Currently not possible, but we are working on that.

Can I bring my pet on the bus?

Generally, the answer is no.

Can I bring my bicycle on the bus?

It depends on the route and the time of the year you are travelling. In the main season, July and August, bringing a bike is generally not possible, at other times of the year, bringing a bike is normally possible, but to be sure, we advice you to contact us at least 48 hours prior to bus departure, to get our confirmation.

 

You can pay your tickets using credit cards